Job Description

Automotive Service Writer Advisor Job Duties:
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and... exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Apply within Graff Nissan Okemos

Compensation: $45,000.00 - $65,000.00 per year

We've been making friends in the automotive business since 1914! The Graff family has been in the automotive retail and service business for over 100 years and the reason is the people behind the Graff sign on the front of the building. With 7 of the 9 Graff dealerships being run by employees who worked their way up to managing partner, the opportunity for advancement within is a core value of Graff. Most of the department managers at each store came from a variety of positions within the store: sales, mechanic, porter and service writer to name a few. If you are looking for a place to work that values effort, integrity and the ability to be a good co-worker, Graff Okemos is the place for you.

Being a good member of the Okemos and the surrounding communities is a guiding factor of how we run our business. We are willing to invest in our community thru many sponsorship programs including:
• Ingham County 4H Auction
• ElE's Place
• Haslett, Williamston, Okemos and East Lansing Schools

We look forward to personally speaking to you to see if your goals and vision match our dealerships