Job Description

About Us

Mills Automotive Group: Your Partner in Delivering a Tailored & Exceptional Automotive Experience...

At Mills Automotive Group, we’re a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 30 dealerships and a diverse range of brands under the Mills Auto umbrella, we’re well-equipped to cater to consumer’s automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise – all dedicated to satisfying the consumer's automotive needs.

As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Mills Auto Group, you're not just an employee; you're a valued member of our family.

So, come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About The Role

The New Vehicle Sales Manager will be responsible for oversight of all new and used car sales – including brand and non-brand vehicles - along with managing the new/used vehicle purchase experience. This position requires an enthusiastic, adaptable individual who is experienced with leading and motivating teams, and dedicated to creating lasting, positive, and memorable customer interactions throughout the complete sales and delivery process. Additionally, a comprehensive grasp of used vehicle operations and developed business acumen are essential for success in this role. Diverse candidates are encouraged to apply!

What You Will Do – Essential Responsibilities
• Oversee all aspects of new and used car strategy and operations
• Strong leadership abilities, including the ability to inspire and motivate a sales team, set clear expectations, and provide constructive feedback
• Ensure team masters product features and are product experts; have strong grasp of vehicle technology
• Manage sales cycle from prospect to delivery, tracking all client and sales activity
• Manage vehicle trade-in processes – including non-brand vehicles
• Implement inventory management systems & processes
• Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI’s), such as sales volume, revenue, customer satisfaction, and healthy inventory turn to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
• Driven to achieve targets and understands link between sales and customer experience
• Serve as primary point of contact to manage escalations, address customer concerns, compliance matters, and resolve any priorities related to new car/used car operations
• Work collaboratively with key stakeholders: Store team, Product Brand team, MAAMCO Executive team, and Policy Departments to ensure unparalleled customer experience
• Exceptional communication skills in diverse forums

We Invite You To Apply – Key Qualifications & Requirements:
• 3-5+ years of related professional experience in new car and used vehicle sales
• Bachelor's degree or equivalent is preferred
• Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
• Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
• Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
• Highly collaborative and team-oriented
• Self-driven initiative; hardworking; willing to go above and beyond in rapidly changing & ambiguous environment
• Strong desire to execute and identify new ways to push the business forward
• Strong verbal, written communication, and interpersonal skills; polished appearance
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
• Manage and overcome customer feedback in a cordial and calm manner
• Act with urgency and champions excellence in all company objectives
• Flexible - available to work weekends, evenings, nights, and holidays as needed
• Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)
• Maintain valid/active United States-issued driver’s license
• Candidate must be authorized to work in the United States

What We Offer:

Benefits
• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)

The salary you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.

At Mills Auto Group, we don’t just welcome diversity - we celebrate it! Mills Auto Group is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

If this role interests you, we invite you to submit your resume today